Tài liệu Troubleshooting Cisco Unified Contact Center Enterprise

Agenda
UCCE Component Roles & Configuration Mapping
What‟s New In 8.5
Redundancy Overview
Introducing weighted PG failover
Deep Dive Troubleshooting 8.5 Style
New and improved tools for fault / endpoint isolation
Unified (System) CLI You will be impressed!
Crisis management (non-technical)
Endpoint isolation and debugging
Tips, hacks, and oh yeah, logs!
Q & A