[TABLE] [TR="class: metadata_row"] [TD="class: metadata_label"]Tiêu đề[/TD] [TD="class: metadata_value"]The Role of Learning in Achieving Productivity in Non-educational Settings in Service Organizations[/TD] [/TR] [TR="class: metadata_row"] [TD="class: metadata_label"]Tác giả[/TD] [TD="class: metadata_value"]Leonard J. Watson[/TD] [/TR] [TR="class: metadata_row"] [TD="class: metadata_label"]Nhà xuất bản[/TD] [TD="class: metadata_value"]University of Delaware, 1999[/TD] [/TR] [TR="class: metadata_row"] [TD="class: metadata_label"]Độ dài[/TD] [TD="class: metadata_value"]316 trang[/TD] [/TR] [/TABLE] Summary This research asks the question, "Does the human ability to learn play a role in achieving organizational productivity in service organizations." Research by Christopher Argyris provides a model or framework with which to test the existence of learning in two sample service organizations. Three types of learning are demonstrated by interviewing thirteen employees in two insurance companies as representatives of non-educational settings. A review of literature identifies seven categories of factors influencing organizational productivity and then are tested in an interview process. The findings of the research are used to assert a relationship between learning and achieving organizational objectives for productivity, quality customer service, and improved organizational efficiency. Implications are drawn for the role of individual initiative in achieving productivity and for an alternative approach to management involvement in facilitating the organization's collection and distribution of new knowledge. in addition, an expanded role for training and education specialists is suggested as a means of helping individual employees structure their knowledge inquiries and distribute their learning to others within the organization who could benefit. Language English