Concept of E-commerce Business applications The development of E-commerce · The period of the development · Timeline. · Development of E-commerce in Viet Nam Benefits of E-commerce The bottom line benefits of e-comerce are simply this: · Business process optimization. Improvements to customer responsiveness and service. Across the board cost savings More fruitful customer/supplier relationships Faster provision of products and services to the marketplace through streamlined and thus cheaper production. · New markets · Trust · Customer loyalty · Market leadership · New products and services · Intellectual and human capital · Technology