Tài liệu The AMA handbook of business letter

Several years ago, I was asked by a financial publisher to write a book on letter writing for bankers. I was puzzled about the need for such a book. Surely bankers who had risen to any level of responsibility knew how to write. Why did they need a book to show them the way?
I agreed to write the book. Dozens of generous bankers offered to open their files to me. I was shocked. Not only was there a fundamental lack of basic letter-writing skills, there also was a dearth of bankers who knew basic writing skills. The bankers who helped me with that book kept telling me how unskilled the writers were with whom they dealt. But I was surprised to find the volume of correspondence that was going out with
grammatical mistakes, usage problems, unclear statements, and nonstandard letter formatting.