Tiến Sĩ Sự luân chuyển và chiến lược giữ chân người lao động ở các doanh nghiệp nhỏ và vừa trong lĩnh vực dị

Luận án tiến sĩ năm 2013
Đề tài: Employee Turnover and Retention Strategies of Small and Midium Enterprise Service Businesses in Hanoi
Sự luân chuyển và chiến lược giữ chân người lao động ở các doanh nghiệp nhỏ và vừa trong lĩnh vực dịch vụ trên địa bàn Hà Nội
Luận án được trình bày bằng tiếng Anh




able of contents
Page Chapter I: Introduction
1.1.Background of the study 1
1.2.Statement of the problem 4
1.3. Significance of the study 6
1.4.Scope and limitation of the study 9
CHAPTER II: REVIEW OF RELATED LITERATUES AND
STUDIES
2.1 Literature Review 11
2.2 Theoretical and conceptual framework 31
2.3 Hypotheses 36
2.4 Definition of terms and Variable 39
CHAPTER III: RESEARCH METHODOLOGY
3.1 Research Design 51
3.2. Research Locals 52
3.3 Samples and Sampling 52
3.4 Instrumentation 53
3.5 Procedure
53
3.6 Statistical Analysis of the Data
54
CHAPTER IV: RESULTS AND DISCUSSION
4.1 Results 58
iv
4.2. Discussion 60
CHAPTER V: SUMMARY, CONCLUSIONS AND RECOMMENDATIONS
5.1 Summary 69
5.2 Conclusions 74
5.3 Recommendations 75




CHAPTER I: INTRODUCTION
1.1. Background of the study
A general idea of the sustained presence of service is very important to understand the research
environment. In addition to employee welfare such as pension fund, employees of SMEs are
entitled to many other benefits including:
+) Group Insurance: This plan is to provide coverage for employees in the event of
illness, injuries or pregnancy in case of female workers and spouse for male workers.Special,
personal accident insurance covers insury-related health care expenses
+) Personal Health Care (Regular medical check-ups):The SMEs service businesses
offer yearly health check-up for their employees. These medical checkups are normally carried out
once or even twice a year in some companies.
+) The lunch and Transportation subsidy:The lunch is providing by their organization
and it is also subsidized. Beside, some companies provide transportation facilities to all the
employees from home to the office at the lowest price.
+) Credit Card businesses: Credit card businesses allow prompt payment and cost
effectiveness that formal employee performance for purposes such as travel related expenses, hotel
bills, airfare, etc.
+) Recreation, Cafeteria, ATM and Concierge facilities:Recreational facilities include
billiard tables, chess tables and coffee bars. Esoecially, taffs in some hotels can enjoy equipped
gyms with private trainers.
2
+) Mobile Phone, Laptop:On the basis of business need, companies provide their staffs
with mobile phones and/or laptops. Staffs are responsible for the maintenance and protection of
this property.
+) Loans: Many SMEs service businesses provide small loans for some different
cases. For example, employees could be provided with financial aid in emergency medical
situations or financial assistance at the time of their weddings. New members could be granted
loans to assist them in resolving their original work at the company.
+) Educational Benefits:Many SMEs service businesses develop policies to improve
personality and knowledge level of their employees., They reimburse tuition fees, and also fees for
exam and books.
+) Performance based incentives:Many SMEs business services have planned, and
implemented program-based support. The parameters for calculation are performance evaluation
criteria such as: speed, accuracy and productivity of each process. From there, they give to some
different bonus
+) Flexi-time:Some employees in the company but not all, may be able to choose the
flexi-time. The main target is to provide employees with flexible time schedule. The manager give
their staffs right to choose most effective working time for them instead of a fixed schedule.
Therefore the productivity will be enhanced.
+) The cultural exchange programs: Companies often hold staff parties, in which
they can join, share opinions and even display their talents. In addition, organizations also conduct
various sport competitions such as foot ball, volleyball for their employees.
+) Wedding Day Gift:Every employee in the company always receives a gift in his
wedding. The gift can be different based on their levels in the company. But it often fluctuates
between 20-50 USD for a member.
3
+) Employee Referral programs: There are companies which give good policy for
employees if they can recommend qualified people to work in the organization. The main target is
to attract the good employee for their company and create higher retention rate
+) Employee Stock Option Plan. To generate loyalty of employees, the company has
launched this policy; every staffs will be able to buy shares of company with discounted price.
This will enable them to fully enjoy benefits of the company.
So why is turnover rate still high? What retention strategies should be applied in the SMEs
service business in Hanoi?
1.2. Statement of the problem
An important issue facing by the SMEs service business is minimizing turnover rate. In the
context of globalization, Small and medium scale enterprises (SMEs) are losing a large number of
employees, especially excellent managers for large multinational companies. Particular data is as
follow:
Figure 1.1 Employee Turnover




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McGraw-Hill year 2004
4. V.S.P Rao, The Human Resource management text and cases, second editions , Excel Books
year 1992
5. K. Aswathappa, Organizational Behavior , Fifth editions, Himalaya Publishing House year 1989
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Care Manager,
Vol. 24 No. 2, pp. 132-40.
74
Websites
http://www.employeeretentionstrategies.com/bottomline.htm
http://www.ioma.com/audioconferences/471.html
http://www.bpoindia.org/research/retention-strategies-call-center-industry.shtml
http://www/iiste.org
http://www.scrible.com
http://www.ucop.edu/cucsaldocuments
http://www.management-issues.coml2006/8/24/research