Tài liệu Research Issues in Systems Analysis and Design, Databases and Software Development phần 10

This chapter introduces theories and models used in organizational memory.
As organizations continue to automate their business processes and collect
explosive amounts of data, researchers in knowledge management need to
confront new opportunities and new challenges. In this chapter, we provide
a brief review of the literature in organizational memory management. Some
of the core issues of organizational memory management include organizational
context, retention structure, knowledge taxonomy and ontology,
organizational learning, distributed cognition and communities of practice,
and so forth. As new information technologies are available to the design
and implementation of organizational memory, we further present a basic
framework of theories and models, focusing on the technological components
and their applications in organizational memory systems.