Tài liệu quality management principles

A quality management principle is a comprehensive and fundamental rule or belief, for leading and operating an organisation, aimed at continually improving performance over the long term by focusing on customers while addressing the needs of all other stakeholders.This document provides an understanding of the Quality Management Principles that will facilitate a successful management culture for users of the ISO 9000 Family of standards and guidelines. The ISO 9000 Family of standards will be based on these Quality Management
Principles. With growing global competition, quality management is becoming increasingly important to the
leadership and management of all organisations. The Quality Management Principles apply universally to all user groups. This document focuses on the needs of executive managers. The Quality Management Principles may be incorporated into new or existing documents to satisfy the needs of other user groups