Luận Văn Motivating factors and perceived benefit successes in implementing the ISO 9002 registration process

Motivating factors and perceived benefit successes in implementing the ISO 9002 registration process

The study was designed to provide information that may help companies recoup their initial and ongoing costs of ISO 9002 registration. Five companies representing different industrial sectors were studied. Employees' perceptions of the reasons their organization decided to implement ISO 9002 and the resulting benefits achieved since executing the decision were examined. Employees selected to participate represented a cross-section of personnel at varying job levels in each organization. These employees were asked to complete a 2-part, 27-item validated questionnaire. Each was asked to rank the order of importance of 7 motivating factors (independent variables) that describe the reason his or her company was motivated to implement ISO 9002 registration. The second part of the questionnaire asked the employees to use a 6-point Likert type scale to rate the level of success of 20 benefit achievement statements (observed variables treated as dependent variables) since implementing ISO 9002 registration. The Spearman's coefficient of rank correlation suggested that the pairing of 15.7% of the motivating factors and the benefits realized were related. Companies pressured by customers demanding that they adopt ISO 9000 registration did achieve benefits; however, they did not fair as well as those companies motivated to adopt ISO 9002 for its own quality improvements benefits (QIB). Thus, the research suggests that these companies should reevaluate their original motive for deciding to adopt ISO 9002 registration and quality improvement needs. A firm should view adopting ISO 9002 certification as an investment in its own quality system improvement needs that fit its long-term strategic goals.
[TABLE="class: citation"]
[TR]
[TH]Format:[/TH]
[TD]Dissertation[/TD]
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[TR]
[TH]Author(s):[/TH]
[TD]Williams, Joseph A[/TD]
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[TR]
[TH]Published:[/TH]
[TD]2003[/TD]
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[TR]
[TH]Language:[/TH]
[TD]English[/TD]
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