Luận Văn Key success factors of Total Quality Management (TQM) – An empirical study in Vietnamese Paint and C

UNIVERSITY OF ECONOMICS HO CHI MINH CITY
SUBJECT: KEY SUCCESS FACTORS OF TOTAL QUALITY MANAGEMENT – AN EMPIRICAL STUDY IN VIETNAMESE PAINT AND COATING INDUSTRY
MASTER THESIS OF BUSINESS ADMINISTRATOR
Ho Chi Minh - Dec 2012

Abstract

This study is an empirical examines key success factors of total quality management (TQM) to the result of quality implementation in paint & coating industry in Vietnam. TQM system helps the enterprise to identify the relationships between TQM factors and the enterprise performances

The quantitative data were obtained through a survey from 260 quality managers, top management managers, factory managers and purchasing managers of Paint & coating manufacturing industry in Vietnam. The objectives of the research are to provide the key success factors (KSF) and measure their relationship to the quality implementation as Top management responsibility, Process design, Employee training, Employee involvement, Benchmarking, and customer focus. Then, the key findings will be provided and recommendations to enhance the level of TQM in paint and coating enterprises.
Thesis structure

The thesis is structured into five chapters as:
Chapter 1: This chapter is highlighted the background to the research as well as research issue, objective and research question.
Chapter 2: It is presented some review of literature to relate with issue of the research and previous studies. Based on that, author provides research hypotheses and then propose research model which will be used for Vietnamese paint & coating industry.
Chapter 3: Three is to illustrate the research methodology as well as procedures that will be used in the study. This chapter starts with a research design, pilot study, a detail explanation was provided on questionnaire development, population and sampling and data analysis techniques.
Chapter 4: It presents the results of survey. It discusses the respondent’s general descriptive statistics, using reliability test, EFA and multiple regression analysis
Chapter 5: It provides conclusion and recommendation as well as limitation of the research.

Table of Contents
Abstract iii
List of table. vii
List of figure. vii
Chapter 1: Introduction. 1
1.1.Introduction. 1
1.2.Backgrounds to the research. 1
1.3. Research issues, objectives and questions. 4
1.3.1. Research issues. 4
1.3.2. Research objectives. 6
1.3.3. Research questions. 6
1.4.Research methodology and scope. 6
1.5. Thesis structure. 7
1.6. Conclusion. 8
Chapter 2: Literature Reviews. 9
2.1. Introduction. 9
2.2. Total quality management 9
2.2.1. Definitions total quality management 9
2.2.2. Key success factors of TQM . 10
2.3. Development of research model and hypothesis. 14
2.3.1 Top management responsibility. 14
2.3.2. Process design. 14
2.3.3. Employee training. 15
2.3.4. Employee involvement 16
2.3.5. Benchmarking. 17
2.3.6. Customer focus. 18
2.3.7. Result of implementing quality management 18
2.4. Proposed research hypotheses and research model 20
2.4.1. Research Hypotheses. 20
2.4.2. Research Model 20
2.5. Conclusions. 21
Chapter 3: Research Methodology. 23
3.1. Introduction. 23
3.2. Research design. 23
3.3. Questionnaire development 24
3.3.1. Operationalization of measurement scales. 24
3.3.2. Preparation of draft questionnaire. 26
3.3.3. Questionnaire design. 27
3.4. Pilot study. 28
3.5. Main survey. 28
3.5.1. Population and sampling. 28
3.5.2. Questionnaires administration. 30
3.5. Data analysis techniques. 30
3.5.1. Data cleaning. 30
3.5.2. The reliability of the survey’s results. 31
3.5.3. Exploratory factor analysis (EFA). 31
3.5.4. Correlation analysis. 33
3.5.5. Multiple linear regression (MLR) analyses. 33
3.6. Conclusion. 34
Chapter 4: Data analysis and result 35
4.1. Introduction. 35
4.2. Data cleaning, Data filer and Sample description. 35
4.1.1. Data cleaning and data filter. 35
4.2.2. Sample description. 36
4.3. Reliability test of measurement 38
4.4. Exploratory factor analysis (EFA). 41
4.5. Testing the research model and the hypothesis. 45
4.5.1. Testing the correlations of the constructs. 45
4.5.2. Testing assumptions of Linear Regression. 46
4.6. Multiple Linear Regression Analysis. 47
4.7. Conclusion. 51
Chapter 5: Conclusions and implications. 52
5.1. Introduction. 52
5.2. Discussion of findings. 52
5.3. Implications. 54
5.3.1. Theoretical implications. 54
5.3.2. Practical implications. 55
5.4. Limitation of the research. 56
5.5. Conclusion. 57
Bibliography. 58
Appendix 1: Survey of Questionnaires – English version. 61
Appendix 2: Bảng khảo sát – Phiên bản tiếng Việt 64
Appendix 3: Descriptive statistics of variables. 67
Appendix 4: Measurement scales reliability of variables. 67
Appendix 5: Exploratory Factor Analysis (EFA). 71
Appendix 6: Correlations. 74
Appendix 7: Graphic analysis of regression assumptions. 75
Appendix 8: Regression. 77