Tài liệu Handbook for TQM v& QCC

Understanding the importance of quality is the first step in starting to learn quality management. This first part of the handbook attempts to look at quality in a holistic manner: Why do we talk about TQM and QCC now? What do we mean by quality? What do we seek? How do we measure quality? Atsushi Otaki has identified seven factors of quality: physical components, functional elements, human elements, time elements, economic factors, productive elements, and market factors (Otaki 1993). This chapter examines how quality management can be pursued by introducing TQM and QCC. Statistical Quality Control (SQC) was transformed in Japan as CompanyWide Quality Control (CWQC) or Total Quality Control (TQC), and Productive Maintenance (PM) as Company-Wide Productive Maintenance (CWPM) or Total Productive Maintenance (TPM). Whereas the original
concepts of SQC and PM assumed that only expert staff members would be in charge of quality control of products or maintenance of equipment, the apanese adaptation was to apply those methods to whole sections of companies. There were two important