Sách Guide to a Balanced Scorecard: Performance Management Methodology

From the very beginning of the transition from the traditional purchasing system reviews to the
redesigned assessment approach that replaced them, it was understood that further refinement
and continuous improvement was planned. Consistent with that long-term strategy, and building
on the originally redesigned federal purchasing assessments, the business system assessment
models of the PEA members have evolved to be more aligned with the Balanced Scorecard
(BSC) approach to performance measurement and management, which is currently in use by
many “world class” private corporations.
This Guide describes the PEA business system assessment program, implementation procedures,
evaluation standards, and reporting process. It also establishes the conceptual framework for
performance management for PEA agency acquisition system assessments, as well as consistent
techniques useful in performing the performance management administration and system
oversight functions. In accordance with this framework, each PEA member will integrate into
his/her agency’s or department’s system a balanced scorecard assessment methodology utilizing
the core objectives and measures identified in this Guide, and any additional measures that
contribute to the accomplishment of the individual agency’s strategic goals and objectives.
This Guide is not regulatory. Nevertheless, with its identified core measures and objectives, the
program outlined in this Guide represents an assessment approach within which the PEA intends
to achieve consistency and uniformity, to the greatest extent practicable