Tài liệu Giáo trình quản lý chất lượng (Six Sigma Way)

Are these results for real? And is it really possible for you and your business to achieve some of the same gains? The answer is “yes.” It can happen in any type of business and, contrary to many people’s fears, you don’t have to have an in-depth background in statistical analysis. Six Sigma can contribute not only to how your company measures and analyzes its performance, but also to improving your basic approach to managing the business. A story from our early experiences implementing Six Sigma illustrates how this new approach to business impacts the very habits that drive an organization. We were working with leaders and Six Sigma project teams at one of largest business units of GE Capital (the first totally service-based company to launch Six Sigma) .