Tài liệu Getting the Most out of Cisco Unified Contact Center Enterprise and Hosted Outbound Option

Agenda
Overview of Outbound
Algorithm Best Practices
Call Progress Analysis Tuning Best Practices
3rdParty Campaign and List Management AcqueonLCMOnQfrom Austin Logistics
Outbound Best Practices
CUIC Outbound Templates
Customer Case Study
Additional Thoughts on Outbound
Q & A