Tài liệu Cisco Unified Contact Center Express: Advanced Reporting and Scripting

Agenda
Advanced Scripting Concepts:
Exception Handling
Marking Calls as Handled
Get Reporting Statistics Step
Changes in CCX 8.0
Script Repository
Scripting FAQs
CCX Reporting & The Historical Reporting Client (HRC)
Customizing Historical Reports
Q & A
Email Steps
Custom Variables
Allow Callers to Exit from Queue