Tài liệu Cisco Unified Contact Center Enterprise:How Scripting Affects Reporting

Agenda
Introduction/Cisco Reporting Update
The Scripting and Reporting RelationshipICM/UCCE Scripting BasicsCVP ScriptingPeripheral Variables and Expanded Call Context VariablesVRU Progress VariableCVP Reporting
Transition to Unified Intelligence Center from WebView
Question and Answers