Báo Cáo cách giao tiếp với đối tác nước ngoài

giúp bạn giao tiếp hiệu quả với đối tác nước ngoài
Lesson 1 : first meeting / greeting
1. Say hello
- Nice to meet you
Or get acquaintance with strange people
- Hello, I don’t think we’ve met
àResponse:
- Pleased to meet you / nice to meet you
2. Ask about the company they are working for
- And what company are you from ?
- I’m from .
- Ah, yes, I know this company
-
3. Ask about their position
- And what’s your position there?
- And what do you do there?
Note : job = position but position is much more formal
- I am the sale representative for this region
- I am the C.E.O of a small export and packaging company ( giám đốc điều hành ). We specialize in sth
- à I am the + your position .
- Oh, really. That’s interesting!
4. When meeting someone, you should introduce them some your own information before being asked à make the conversation more relaxed
Note : When people become familiar, they can call their first name
- Let me introduce myself. I’m
- Please call me + ( first name)
5. Introduce someone to sbd ( 2 sides)
- ( name ), let me introduce you to someone .
This is + name. He / she is + position + for + company
+ full name ( first name + last name)
+ position + company
è 2 people say hello to each other
- How do you do, name ? or how are you? à say hello in a formal way
- I’m very well thank you à very polite
Exercise : imagine that you are meeting with your foreign counterpart at the first time. So what should you do? Make a dialogue between two people and practice it.
Example:
A: hello, nice to meet you.
B:nice to meet you, too
A: let me introduce myself. I’m Victoria Tang. I’m working in Oceanwide. I’m sale representative for this region.
B: yes, I know your company. Your business is expanding very rapidly at the moment.
A: yes, we are doing quite well. And yourself? What is your position ?
B: actually, I work for myself. I’a a C.E.O of a small export and packaging company. We specialize in seafood.
A: That good. Ok. Let me introduce you to my director .
This is from . he is .
And this is
C: Pleased to meet you / how do you do?
B’: how do you do?
.
Lesson 2 : speaking through telephone
1. Get through
A: This is + (name of the company ) . / Name’s speaking. (How) Can I help you?
B: Yes, this is + .(name) from (Company’s name). I’d like to speak to if he/ she ‘s available, please ? (put me through to sbd)
Note : use if sbd is available to means that he / she wants to talk to you at the moment
- Could you please put me through to sbd ?
- I’d like to speak to sbd if possible, please.
- Could I speak to . Please?
- How can I help you?
- Can I help you?
- Would you mind holding the line? giữ máy
2. Refuse to receive the call
- I’m sorry. He is in the meeting at the moment
- he is out of office at present
- he’s not available now
- he’ s busy at the moment
è It means that they don’t want to speak to you
3. Leave a message:
- May I take a message?( the personal assistant or operator )
- May I leave a message ( phoner )
- Yes, could you ask him to phone me please? My number’s
- Could you ask him to phone to me, please?
- Could you get him to return my call, please?
- If he could call me back, that would be great.
è Then leave your telephone’s number
4. Check details to make sure the message ( operator )
- I’m sorry, I didn’t catch your name
- Could you just repeat your number, please?
- Could I have your number again, please?
- Would you mind repeating that?
5. Return call.
- This is .(name) returning your call
- Thanks for returning my call
- I look forward to seeing you then
Exercise: make a phone call to the operator and then call back to arrange an appointment using these cues
Return call:
-ah, yes. Thanks for calling back. I wanted to .( set up a meeting with you to discuss your requirements for next year )
- yes, certainly. How about ( Thursday morning at half past eight )
-
- That would be fine
- Ok. I look forward to seeing you then
- Thursday, 8.30. See you then à signal to end the call
- Goodbye
Homework: find out the information about expression in invitation and response