Thạc Sĩ Analyze the implementation of ISO 9000 certification in SAOVANG (Golden Star) Rubber Manufacturing C

Analyze the implementation of ISO 9000 certification in SAOVANG (Golden Star) Rubber Manufacturing Company and CASUMINA Rubber Company
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Abstract


ISO 9000 is an international standard documentation system for quality management. It is first established in 1987 and major revised in 1994. Recently, ISO 9000 is adopted in many industries, both manufacturing and services, all over the world. It is the requirement of customers in competitive global market. Especially, it is concerned as a passport to enter global market for developing countries.
In Vietnam, although having 78 adopted companies, but ISO 9000 concepts are still hidden in the perception of company’s management. They did not aware the benefits of ISO 9000 implementation, and how to adapt ISO 9000 as an international standard in their own companies. Among 78 adopted companies, most of them are foreign investment companies, while there are many barriers inhibit the implementation process at state-owned section, such as understanding and knowledge about ISO 9000, human resources, technological level, existing quality system, financial resources etc.
This research study conducted two cases study in two state-owned companies. They are in rubber products manufacturing industry. They are successful in ISO 9000 implementation. One of them also qualified for ISO 9000 certificate after reassessing (every 6 months). The ISO 9000 implementation is broken down into detail topics to help the other companies to get an exciting learning lesson. These topics are the main reasons for adopting ISO 9000, the implementation process, the roles of top management, success factors and inhibitors of ISO 9000 implementation, the costs involved and benefits recognised after implementing ISO 9000.


1.6 Structure of this study
The structure of this study is as follows:
Chapter 1: Introduction including rationale of the research, objective, problem identification, scope and limitation of the research.
Chapter 2: Literature review: This provides an understanding focused on quality management system, International Organisation for Standardization ISO 9000
Chapter 3: Research Methodology: data collecting process and analysis.
Chapter 4: Analyzing of the implementation of ISO 9000 certification in SAOVANG Rubber Manufacturing Company.
Chapter 5: Analyzing of the implementation of ISO 9000 certification in SAOVANG Rubber Manufacturing Company.
Chapter 6: Comparison of the implementation of ISO 9000 between both companies.
Chapter 7: Conclusion and recommendations. This chapter provides conclusion, findings and recommendations. The purpose is to identify critical success factors for the implementation of ISO 9000 in Vietnamese companies and making some suggestions about managerial implication and recommendations for the implementation of ISO 9000 in other companies.