Thạc Sĩ Analysis of job satisfaction level at Delta civil construction and industries public company limited

Luận án tiến sĩ năm 2013
Đề tài: Analysis of job satisfaction level at Delta civil construction and industries public company limited
Phân tích sự thỏa mãn trong công việc của người lao động tại công ty cổ phần xây dựng và lắp đặt Delta
Luận án được trình bày bằng tiếng Anh


TABLE OF CONTENT
ACKNOWLEDGMENTS iii
LIST OF TABLES .vii
LIST OF FIGURES ix
CHAPTER 1. INTRODUCTION .1
1.1. Rationale 1
1.2. Background of the company 2
1.3. Statement of the Problem for the Research Study .2
1.4. Objectives of the Research Study 3
1.5. Conceptual Framework of the Research Study .3
1.6. Scope of the Research Study 5
1.7. Methodology for the Research Study 5
1.7.1. Primary data 5
1.7.2. Secondary data: .5
1.8. The Expected Contributions of the Research Study 5
1.9. Limitation of the Research Study 6
1.10. Organization of the Research Study .6
CHAPTER 2. LITERATURE REVIEW .7
2.1. Definitions of Job Satisfaction .7
2.2. Theories of Job Satisfaction .8
2.2.1. Locke’s Value Discrepancy Theory 8
2.2.2. Lawler’s Facet Theory 9
2.2.3. Work Adjustment Theory .11
2.3. Factors affect job satisfaction 13
2.3.1. The nature of jobs .14
2.3.2. Salary .14
2.3.3. Colleagues .15
2.3.4. Leadership .15
2.3.5. Training opportunities and getting promotion: .15
2.3.6. Working environments 16
2.4. Some research results of job satisfactions of labors. 16
2.4.1. Andrew ‘S research(2002) 16
v
2.4.2. Tom’s research (2007) 17
2.4.3. Research of Tran Kim Dung and her corporators: 17
2.4.4. Research of Keith and John 18
2.5. Research model .18
CHAPTER 3: RESEARCH METHODS .21
3.1.Research design .21
3.1.1.Research methods .21
3.1.2.Research process .22
3.2.Official research 24
3.2.1. Designing by questions .24
3.2.2.Expression and coding scales 24
3.2.3.Evaluating measurement scales 27
3.2.4.Research design .29
CHAPTER 4: RESULTS OF RESEARCH .30
4.1.Collected data 30
4.2.Scale evaluation .32
4.1.1. Results of evaluation scale factors affecting job satisfaction in employees
in Delta Civil Construction and Industries Public Company Limited .32
4.2.1. Scales to assess satisfaction 35
4.3.FACTORS ANALYSIS 36
4.3.1. Results of factors analysis .36
4.3.2. Naming and explaining factors .38
4.3.3.Interpretation of results .38
4.4.Adjustment model .39
4.4.1. Contents of adjusment .39
4.4.2. Hypothesis for adjustment model .39
4.5. Testing factors of model .40
4.5.1. Inspection of the correlation coefficient .40
4.5.2.Regression analysis .40
4.6.Testing hypothesis .43
4.7. Inspection of the difference in the lwvels of satisfaction according to
individual charasteristics 45
vi
4.7.1.Testing the impact of different levels of age toward job satisfaction of
employees in Delta Manufacturing and Engineering Joint Stock
Company. 47
4.7.2.Testing differences in “ qualifications” toward job satisfaction of
employees in Delta Manufacturing and Engineering Joint Stock Company 48
4.7.3.Table 4.21: Results of One-Way ANOVA compare levels of job
satisfaction according to “ seniority” 48
4.7.4. Inspection of the different impacts of"departments" toward levels of job
satisfaction of the employees in Delta Civil Construction and Industries
Public Company Limited 49
4.8. Statistical results on levels of satisfaction levels of satisfaction in
general and groups of factors .50
4.8.1.General satisfaction .50
4.8.2. Satisfaction in each group element .50
4.8.2.1. Levels of satisfaction factor according to group "colleagues" .50
CHAPTER 5: CONCLUSIONS .56
5.1. A summary of the study 56
5.2. Summary of research findings .57
5.3. Some solutions to increase levels ofjob satisfaction of working staff in
delta civil construction and industries public company limited .58
5.3.1.Colleagues issues 61
5.3.2.Leadership issues 62
5.4. Limitations of the research and next research direction .64
5.4.1 Linitations of the research .64
5.4.2 Next research direction .64
BIBLIOGRAPY .66


CHAPTER 1. INTRODUCTION
1.1. Rationale
Specific employee attitude relating to job satisfaction is one of the major
interests to the field of organizational behavior and the practice of human
resource management. Job satisfaction is one of the most researched areas in
Industrial and Organizational (I/O) Psychology. It estimated that over 3,000
articles have been written on the topic. The subject has aroused so much
interest because of three main reasons.
First, it is cultural in the sense that as a nation that values individual
freedom, personal growth, and opportunity.For example, in certain European
countries, like Germany, Sweden and Holland, there has been a long-standing
concern for industrial democracy, in which the feelings of workers are of
major importance. However, in some other European countries and in other
parts of the world, interest in the quality of work life is emerged (De Wolff &
Shimmin, 1976).
The second reason for interest in job satisfaction is functional. Some
research studies have shown that satisfaction is related to other important
variables like absenteeism, turnover,and performance. Though we do not
know if job satisfaction has a causal relationship with these variables (for
example, if high job satisfaction will cause a worker to be absent less often),
we do know that feelings of high job satisfaction are associated with certain
levels of these variables. Because the company wants less absenteeism, less
turnover and better performance, then increasing job satisfaction might help
in meeting these objectives.
Finally, there is a historical basis to job satisfaction research. The
studies began in the 1920s as research on the effects of work and illumination
2
on productivity, but the emphasis soon shifted to attitudes. In the late 1950s
and early 1960s, attention was given todesigning jobs that were more
satisfying, This early research was the nucleus for current work on changing
the environment (design jobs) to improve work life.
This is clearly visible that job satisfaction is an important consideration
for manager as specific attitude of employees maybe related to critical
behaviors such as absenteeism and turnover. The theory and research on job
satisfaction can be useful to managers by helping them understand employee
attitudes about the workplace.
1.2. Background of the company
Delta Civil Construction & Industries Public Company Limited (DCI)
has been established since 1984. It is located at Rojana Industrial Park in
Ayutthaya, Thailand. The company provides architecture design and
construction consultations and also serves as a main or sub contractor of many
civil construction projects.
1.3. Statement of the Problem for the Research Study
The researcher has aimed to study different factors behind job
satisfaction and use Delta Civil Construction & Industries Public Company
Limited (DCI) as a case study. The company is facing a problem about high
turnover of employee
1
. This has led to the management’s concern on labor
productivity as it takes sometime for the company to train these workers to
achieve their expected level of performance on the job. The causes for labor
turnover may result from many reasons both from employees themselves and
the organization. From organizational perspective, employee turnover can
represent a significant cost in terms of lost recruiting, training, socialization
investments, disruption and replacement costs, and a variety of indirect costs.
1
From discussion with Ms. Banyai Utungkas, Vice President of Industrial Relationships, and Ms. Sasinunt
Srisala, Personnel Section Manager, in 2000, there were total 2,615 employees, the employee turnover rate
was as high as 5.3 percent per month, that was about 125 employees per month.
3
From the theoretical view, factors behind this problem could be
satisfaction of employees. The researcherhas been informed that no employee
attitude survey has been done beforeby the Human Resource Management of
the company. Thus, this research studyis designed to identify the factors
behind job satisfaction. Moreover, the researcher expects that having this
information may allow human managementto capitalize on ‘satisfiers’ when
planning and updating recruitment and retention programs and thereby to
reduce unnecessary fiscal loss.
1.4. Objectives of the Research Study
The major objective of the study is tofind out different factors behind
job satisfaction of employees in Delta Civil Construction & Industries Public
Co., Ltd. The following specific objectives will be considered:
♦ To study employees’ job satisfaction level in the company.
♦ To study the different factors thataffect to job satisfaction of
employees in the company.
♦ To give some useful recommendations to improve employee’s
satisfaction in the company.
1.5. Conceptual Framework of the Research Study
This research study will include four main parts:
The literature review will be undertaken formulate conceptual
framework deriving from various the theories of job satisfaction and different
factors and components that concern employee’s attitudes.
The second part is devoted tothe research methodology which
includes research design, target population, instrument and scale
construction, methods ofobservation and measurement, and methods of
obtaining and analyzing data.


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